Service Overview

NoticeExplained.in charges ₹149 per document for processing and generating informational summaries. This is a digital service where payment is required before summary generation begins.

Digital Service Nature

This is a digital service where:

• Payment is required before processing begins
• Processing begins immediately after payment confirmation
• The service (summary generation) is delivered digitally
• Once processing begins, the service is considered delivered

General Refund Policy

Due to the digital nature of this service, refunds are generally not applicable after processing has begun. Once payment is confirmed and document processing starts, the service is considered delivered.

Refund Eligibility

Refunds may be considered in the following circumstances:

• Duplicate Payment: If you were charged twice for the same document processing
• Technical Failure: If a technical failure prevented summary generation despite successful payment
• Payment Error: If payment was processed in error (e.g., wrong amount charged)

Refunds are not available for:

• Dissatisfaction with summary content
• Inability to extract text from poor-quality documents
• User error in document upload
• Change of mind after payment
• Summary already generated and delivered

Refund Request Time Window

Refund requests must be submitted within 48 hours of payment. Requests submitted after this time window may not be eligible for consideration.

For duplicate payments or technical failures, we may consider requests beyond this window on a case-by-case basis.

Refund Process

To request a refund:

1. Contact us through the contact information provided on our website
2. Provide your payment transaction ID or order ID
3. Explain the reason for the refund request
4. Provide any relevant documentation (e.g., duplicate payment confirmation)

We will review your request and respond within 5-7 business days. If approved, refunds will be processed to the original payment method used for the transaction.

Refund Processing Time

If your refund request is approved:

• Refunds are processed to the original payment method
• Processing time depends on your payment provider (typically 5-10 business days)
• You will receive confirmation once the refund is initiated

Payment Gateway

Payments are processed through Razorpay. Refund processing is subject to Razorpay's policies and procedures. We will initiate the refund through Razorpay, but the actual refund timeline depends on your bank or payment provider.

Contact for Refunds

For refund requests or questions about refunds, please contact us through the contact information provided on our website. Include your payment transaction ID or order ID to help us process your request efficiently.